We’re on the lookout for a passionate Customer Experience Representative to join Addressfinder on a fixed-term basis to cover a 12-month period of parental leave. You'll play a key role in helping our customers get the most out of our address verification tools – from onboarding and support to long-term success.

The role

We’re after someone who is customer-obsessed, service-oriented and thrives on helping others succeed. You'll be instrumental in ensuring our customers are supported from their trial period through to long-term use.

We value collaboration and enjoy face time with our colleagues in our hybrid working Wellington office – as well as a great coffee!

About us

Addressfinder exists to provide fast, reliable and premium address and email verification solutions. By understanding and exceeding our customers’ expectations, we build lasting relationships that make a real impact.

We're proudly based in Aotearoa and honour Te Tiriti o Waitangi through our commitment to learning, growth, and equity. Our values – Continuous Improvement, Do the Right Thing, Support & Respect For All, and Sustainable – guide how we treat each other, our customers, and our community.

We promise you

• A real focus on learning and development to support your career growth
• A flexible, hybrid-friendly workplace
• A budget to set up your home office
• Shared modern office space with sister company Abletech, offering team lunches, fruit, coffee and social events
• A friendly, collaborative team environment

About you

• A background in customer service and/or sales support
• Proactive, results-driven and confident communicator
• Excellent listener with strong verbal and written skills
• Friendly and empathetic – customers love talking to you
• Tech-savvy and keen to learn new systems
• Resilient and persistent – challenges don’t faze you
• Your attitude matters more than experience – we’ll support your growth!

What your day might look like

• Supporting trial users to help them successfully onboard
• Proactively checking in with customers to ensure satisfaction
• Collaborating with our product and marketing teams to enhance the customer journey
• Helping maintain our customer knowledge base
• Managing accounts and resolving billing queries
• Sharing customer feedback with our product team to help shape new features

What next?

If you’re excited by the opportunity to work in a fast-paced, customer-centric tech company and want to make a real difference – we’d love to hear from you!

👉 Apply now by emailing jobs@abletech.co.nz with your CV and cover letter Or tag someone who’d be perfect for this opportunity!